Do Asco Lights’ prices include VAT?
All prices quoted by us include VAT at 17.5%
What happens if I cancel my order?
Orders may be cancelled at any time before delivery for a full refund. Please contact us immediately on 0161 207 0212.
What is Asco’s delivery policy?
Asco charge £6.95 for postage and packaging on all UK orders with no minimum order value. Goods are delivered directly to your
required destination.
When can I expect my order?
If goods are in stock and the order is placed before 11am we will dispatch your order the next working day. Delivery can otherwise take
longer depending on product availability.
What if my delivery contains damaged goods?
This happens infrequently, but sometimes gifts sustains minor damage during shipping or contains a manufacturer’s defect. If this occurs, contact us immediately on 08701 20 15 52 and we will arrange for the damaged product to be collected and new products to be despatched out to you immediately.
How do I contact Asco Lights?
Asco Lights can be contacted by E-mail: sales@ascolights.co.uk or Telephone: 08701 20 15 52. Our customer service centre operates between Monday-Saturday 8.30 – 6.30pm, Sunday 9.00-5.00pm
What if I have a complaint?
In the unlikely event that you do not enjoy your experience of shopping with us, please contact us and we will acknowledge your complaint and do our very best to resolve it soon as possible.
Privacy Policy
We are committed to protecting your privacy. We use all information that we collect about from lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes:
- Your Name
- Address
- Phone Number
You can check the information that we hold about you regularly by emailing us. If you find any inaccuracies we will correct it promptly. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about our privacy policy please contact us.
Do Asco Lights have a returns policy?
Yes. There is a 7 day money back guarantee on all products that you find unsuitable. If the goods are unsuitable and need to be returned, Asco will not collect goods free of charge, customer has to pay to send goods back to Asco in same condition as received. This must be done within 7 days of receipt of the order. The goods need to come back to Asco by registered means to ensure Asco sign for the parcel .The customer has to call Asco prior to return of goods to get an authorisation number. Do not write on the outside of the box. You will only receive a refund for the total value of goods and not the carriage charge.
What is your service policy?
We’ve put our years of experience in the retail business by selecting high quality products that should not require any warranty service.
However, if you do have a problem, we will contact you and arrange collection and despatch of replacement goods or a FULL refund – no questions asked.
